SaaS Product · Case study
SaaSMaster — Business Operations Platform
An internal operations platform that gives a SaaS company a single home for its SOPs, AI agents, custom forms, and team performance — replacing the sprawl of Google Docs, Slack threads, and scattered forms.
Onboarding cut 60%
New hires ramp in days, not weeks, because the playbook is finally searchable and current.
Ops self-serves
AI agents are configured by the people who use them — engineering is no longer the gatekeeper.
10+ forms → 1
One dynamic form builder replaces a dozen disconnected Google Forms and their mismatched data.
the situation
The company's playbook lived everywhere and nowhere. SOPs were buried in Google Docs, lost in Slack threads, or stuck in someone's head. New hires spent weeks just figuring out how things worked. Configuring an AI agent meant filing a ticket with engineering. Ten different Google Forms each collected a slice of data no one ever stitched together.
what i built
- ▸Built a searchable, versioned SOP library so the company's playbook finally has one source of truth.
- ▸Shipped a self-service AI agent manager — operations staff configure and deploy agents without an engineer in the loop.
- ▸Replaced the scattered Google Forms with a dynamic form builder, so every collection point lives in one place.
- ▸Integrated Stripe billing so the platform's own revenue flows through the same system it manages.
built with
ReactExpress.jsTypeScriptDrizzle ORMPostgreSQLStripeMonaco Editor